SelfService Products Suite

Sold to mobile operators and embedded directly on the device, the SNAPin SelfService product suite makes it easy for operators to deliver a unique self-service experience across all handsets with products designed to support, train and maintain subscribers. SNAPin SelfService requires no training or changes in the subscriber's behavior as the product automatically reacts to events as they occur on the mobile phone.

The SelfService product suite includes the following products:

• SelfService Care intercepts and resolves three out of four calls to customer care.



• SelfService Campaign delivers interactive promotions and context-sensitive offers based on device usage.

SNAPin SelfService enables mobile operators to deliver a branded, relevant experience directly to their subscriber's handset - generating incremental revenue from new services, as well as dramatically reducing the costs of providing customer care.

SNAPin SelfService Product Suite Overview

ROI Analysis for SNAPin SelfService

Engaging Subscribers throughout their Lifecycle White Paper - iGR