Rapid ROI with SNAPin SelfService
SNAPin SelfService not only drives incremental revenue by prompting usage in services and applications, but it also delivers significant cost savings by resolving customer care issues right on the device with industry leading self service tools.
A typical mobile operator with 10 million subscribers will receive a positive 1 year return on investment with SNAPin, and will save $400 million (,308 million) over three years. With SNAPin SelfService, customer care expenses drop dramatically and then level off, even while subscribers continue to increase. |
Without SNAPin SelfService, customer care expenses increase with every new subscriber. Many operators take calls from 30% of their base every month. With live agents taking the majority of calls and costing $4-6 per minute (,3-4.5), the requirement to reduce care expenses isn't hard to understand. |
Forum Nokia PRO
Award Winner 2006 »
SNAPin Software wins the Innovator of the Year and Best Productivity Application at the 2006 Forum Nokia PRO awards.
ROI Analysis for SNAPin SelfService
View ROI Analysis »Engaging Subscribers throughout their Lifecycle White Paper - iGR
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