News & Events
Mobile Phone Self Service Software from SNAPin
Telecom Redux
May 17, 2005
SNAPin has announced the worldwide availability of the SNAPin SelfService product suite. SNAPin's products drive data service revenue for mobile operators, and lets them cut their customer support costs by millions of euros by making it easy for users to learn about and use their phone's features, and solve customer care issues right on their mobile phones. The SNAPin SelfService product suite includes four products that support any mobile phone and any network. SelfService delivers the full self service cycle, including products designed to teach, support, maintain and measure:
SelfService Guide delivers interactive training right on the device that prompts revenue-lifting usage, configures applications and teaches users with easy step-by-step instructions how to use features and services.
SelfService Care intercepts calls to customer care and presents each user with personalized and interactive tools to solve their own problems right on the screen of their phones.
SelfService Diagnostics automatically configures and maintains device and service settings, and also lets customer service representatives remotely troubleshoot mobile phones over the air – even when subscribers are on the phone.
SelfService Metrics unlocks rich device data, reporting on network events and device data for a complete picture of mobile usage.
The SNAPin SelfService product suite comes complete with tools that allow operators to update and change their SNAPin products as needed over the air, using existing web development tools. The set up is very simple, and any web developer can learn to configure and personalise SNAPin products in just a few hours. In addition, SNAPin SelfService enables mobile operators to segment their customer base, and offer different self-service tools to their prepaid, high revenue, and enterprise subscribers. www.snapin.com.
Article also available on TelecomRedux's site.Media & PR contact:
Alani Kalfayan
Communique PR
+1 206.282.4923 ext.118
Alani@communiquepr.com
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